Please be aware that free delivery is only available when it is mentioned in conjunction with special offers or promotional campaigns.
The following are our shipping policies:
- Shipping Information: In order to ship your item, a full postal address is required, including the postal code, email address, and phone number. Before finalizing your order, please double-check your contact information and postal code.
- Free Shipping: Get free shipping for all orders above $99.
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Order Processing: Within three business days, if the item is in stock, it will be packaged and shipped from our warehouse.
After an order is placed, we will make any out-of-stock items and ship them out within ten business days. In such cases, you will receive updates from us. - Delivery Schedule: Monday through Saturday, is when our courier partners deliver packages. Sundays and public holidays are not considered business days. Delivery schedules are susceptible to unforeseen circumstances, such as unanticipated delays from our courier partners and transportation interruptions brought on by inclement weather or labor disputes.
- Order Tracking: We will provide you the tracking information as soon as your product is sent. Till then, kindly be patient with us.
- Order Modification: Modification is only possible within 3 hrs from order placement on the website.
- If an order is held in customs, we request our customers to cooperate and provide the necessary details required by customs authorities. This is a government-regulated process for security measures to verify and authenticate the goods before releasing the shipment.
If you require any additional explanations, please email us at care@twobrothersfood.com.
