1. International Shipping
We ship to 65+ countries worldwide and continue to expand our reach wherever possible.
Shipping availability may vary based on destination country regulations, customs restrictions, or logistical limitations. If we are unable to ship to your country, the website or app will notify you at checkout.
If your location is not serviceable, or if you would like to understand shipping possibilities to your country, please feel free to reach out to us at care@twobrothersfood.com Our team will be happy to guide you
Estimated delivery timeline:
5–8 working days (Mon–Fri, excluding public holidays)
Delivery time may vary depending on your location and local customs processes.
2. Order Processing & Dispatch
Every order is carefully packed with attention and processed within:
1–3 working days (Mon–Fri, excluding public holidays)
Once an order is confirmed, it cannot be modified or cancelled, as we begin preparing it for dispatch shortly after confirmation. For details regarding refunds or replacements, please review our Refund Policy.
Tracking details will be shared to on email once your order is dispatched.
If an item is temporarily out of stock:
- We will keep you informed.
- Ship it at the earliest (typically within 4–5 working days).
- Or refund if fulfilment is not possible.
3. Delays Beyond Control
While we work with trusted logistics partners, delays may occasionally occur due to:
- Customs holds
- Regulatory changes
- Weather conditions
- International transport disruptions
We appreciate your understanding in such situations.
4. Delivery Attempts
Our courier partners may attempt delivery 3 times to ensure a successful handover.
We kindly request customers to:
- Provide accurate shipping details.
- Ensure availability at the delivery address.
If a shipment is returned due to incorrect address/ contact number details or failed delivery attempts, reshipping charges may apply. For refund eligibility in such cases, please refer to our Refund Policy
5. Delivered but Not Received
If tracking shows the order as “Delivered” but you have not received it:
- Please inform us within 2 days of delivery confirmation.
We will initiate an investigation with the courier partner.
Standard investigation timeline: 4–6 working days.
During this process, the courier may:
- Contact you directly.
- Conduct delivery verification.
- Visit the delivery location if required.
If the shipment is officially confirmed as lost, resolution will proceed in accordance with our Refund Policy
6. Customs, Duties & Taxes
As we ship internationally, customs duties, import taxes, or local charges may apply depending on your country’s regulations.
- These charges are determined by local authorities.
- They are not available at the time of placing your order.
- Duties and taxes are the responsibility of the customer unless explicitly prepaid at checkout.
- For customers in the United States, any applicable customs duties and tariffs will be covered by us.
For refund or eligibility details related to customs matters, please review our Refund Policy
7. Product Shipping Eligibility
We ship our products internationally every day.
However, due to regulatory guidelines, the following categories cannot be shipped outside India:
- Rice, Grains, Plant growth promoters, Fertilizers, Seeds
There are also restrictions on shipping dairy products to:
- United Kingdom, Canada, Certain European countries
If you are unsure whether a product can be shipped to your location, please contact us before placing your order.
8. Product Label Date Format:
Our product labels follow standard date format guidelines. For detailed information on how manufacturing and expiry dates are represented, please refer to:
https://twobrothersfood.com/pages/date-format-information-on-product-labels
We encourage customers to review this page for clarity before raising expiry-related concerns.
If the shipment is officially confirmed as lost, resolution will proceed in accordance with our Refund Policy
Need Assistance?
If you have questions regarding shipping timelines, customs, or delivery updates, please contact:
📧 care@twobrothersfood.com
📞 +1 341 217 2425
For all refund and replacement-related information, please review our Refund Policy
